Privacy Policy

This is the Privacy Policy statement for the website “kaniva.fi” (Business ID: 1957641-3), operated by KANIVA, located at Kuurnan Rantatie 25, 80850 Paihola, Finland. Email address: info@kaniva.fi.

Customer service phone contact
This policy was last updated on September 8, 2023, and has been in effect since that date.

1. Collection and Use of Data

We collect the following personal information when you place an order on our website:
– Name
– Email address
– Mobile phone number
– Date of birth
– Address
– Payment information

We use this information for various purposes, including:
– Creating user accounts
– Processing payments
– Providing customer support
– Administrative tasks
– Processing customer orders
– Managing user accounts

If we wish to use your information for any purpose not stated here, we will first request your consent and will use your information only after receiving your consent and only for the purposes for which your consent has been granted, unless otherwise required by law.

2. Retention of Your Data

We retain your personal data for a period ranging from 90 days to 2 years after user accounts are closed, or for as long as necessary to fulfill the purposes described in this Privacy Policy. We may need to retain certain information for a longer period for purposes such as accounting and reporting in accordance with applicable law, or for other legitimate reasons, such as enforcing our legal rights, preventing fraud, etc.
Residual anonymous data and aggregated information that does not identify you (either directly or indirectly) may be stored for an indefinite period.

3. Your Rights

Depending on the applicable law, you may have the right to access, correct, or delete your personal data, or to receive a copy of your personal data, to restrict or object to the active processing of your data, to request that we share (port) your personal data with another entity, to withdraw any consent you have provided for the processing of your data, the right to lodge a complaint with a supervisory authority, and other rights under applicable laws. To exercise these rights, you may write to us at kaniva.on@gmail.com. We will respond to your request in accordance with applicable law.
Please note that if you do not allow us to collect or process the required personal data, or if you withdraw consent for the processing required for the relevant purposes, you may not be able to use the services for which your information was requested.

4. Cookies, etc.

For more information about how we use these and your choices regarding these tracking technologies, please refer to our Cookie Policy.

5. Data Security

The protection of your information is important to us, and we use reasonable security measures to prevent the loss, misuse, or unauthorized modification of information under our control. However, due to inherent risks, we cannot guarantee absolute security and therefore cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

6. Complaints / Data Protection Officer

If you have any questions or concerns about the processing of your data with us, you may send an email to our Data Protection Officer at: info@kaniva.fi. We will handle your concerns in accordance with applicable law.